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Your package will be shipped using a trusted courier service. Generally we use Australia Post eParcel Service. eParcel provide a reliable and fast service that allows parcels to be tracked and traced via their website http://auspost.com.au/track/.   In the checkout process you have the option to select Express Mail if you would like to receive your goods faster.  Depending on your location, we may also send your goods via Fastway Couriers.  You can track your goods via their website by clicking here.

TIMEFRAME

Deliveries are normally received within 1-3 working days, depending on your location within Australia.  Note deliveries to WA, TAS and NT can take a bit longer.

FLAT RATE POSTAGE

All orders below $150 within Australia are charged at a flat rate of $9.95. (excluding extremely heavy items like tennis ball cartons, restringing machines & ball machines).  Shipping is FREE for orders over $150 (excluding tennis ball cartons, restringing machines & ball machines).

Once your order has been dispatched from our distribution centre, you will receive an email containing your tracking number in order for you to track the progress of your delivery.

CONDITIONS FOR RETURNS & EXCHANGES

We want all our Customers to be satisfied with their purchase every time!

That's why if the items happen to be the wrong size or you simply have changed your mind and you have not worn or used the item, simply return these to us within 30 days of your original purchase date for a full exchange or refund.

Return Address

TennisGear Returns
128 Shaw Rd, 
Wooloowin, Qld 4030

Returns and exchanges must :

• Never have been worn or used.
• Items must be 100% in their original condition with original tags and any marketing material that comes with the product.
• Shoes must be in its original box.
• Apparel must have never been washed or have any marks.

Upon investigation of the product, if a TennisGear team member finds that the item has been used or worn, they have the right to refuse the return of the item.

HOW TO RETURN AND EXCHANGE

1. We love a chat, so feel free to contact us on 07 3266 1660 or email us at info@tennisgear.com.au to discuss your return/exchange.
2. Download and fill our the TennisGear Return & Exchanges Instructions.
3. To return your item simply head to your local Post office and send the package to the returns address above.
4. Please ensure the following guidelines are being followed with this return.

• The items you wish to return/exchange are in their original condition.
• Your Original invoice is attached.
• Return is actioned within 30 days of its original purchase date.

      4. Please allow 5-7 days for all returns to be received at TennisGear.

      5. All Australian exchanges will be returned to the customer Free of Charge.